We can only exceed expectations when we know what they are

50% of the people you work with are unsure or completely unaware of what is expected of them (research, not opinion). We aren’t talking about job descriptions, rather about the real-time expectations that each of us have while on the job. The expectations placed on us range from big to small. There are expectations about our performance on tasks, about customer service, about colleague interaction, etc. Why is there this gap? It is always a communication problem between the leader and the team member. We think they should know but, for whatever reason, they don’t. Let’s not let another day pass on this. Let’s get clear on what we expect and then turn on the lights for our team members. With that kind of clarity, they will be in a better position to rack up wins. They win and, because they win, we win.

by Jonathan Wilson

Jonathan is the Head Coach at Sandcastle Company, a Seattle-based leadership training organization. His first book, Future Leader: Rebooting Leadership to Win the Millennial and Tech Future [link], is now available. Jonathan regularly writes and speaks about The New Leader Way, leadership resilience, and the future of work. He has years of leadership experience in both the public and private sectors, a master's degree from Seattle University, and professional coach training from the University of Miami.

Filed under: Leadership

Published on October 1, 2018

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