Don’t offer solutions

When a team member is angry, usually what they want most is to have someone listen to them. They don’t want advice or solutions or a strategy or a plan or a mindset, they just want your undivided attention. My problem is that I always want to jump to solutions. “You seem upset, how can we fix it?” Wrong response. What I have learned is that quickly pivoting to a solution framework is really about me and not them. Specifically, it’s about me getting back to a place of comfort in the conversation from a place of discomfort, and not about their problem. Amateur move. The change I am making is sitting longer in discomfort. Why? Because discomfort is usually where all the growth happens. 

by Jonathan Wilson

Jonathan is the Head Coach at Sandcastle Company, a Seattle-based leadership training organization. His first book, Future Leader: Rebooting Leadership to Win the Millennial and Tech Future [link], is now available. Jonathan regularly writes and speaks about The New Leader Way, leadership resilience, and the future of work. He has years of leadership experience in both the public and private sectors, a master's degree from Seattle University, and professional coach training from the University of Miami.

Filed under: Leadership

Published on October 24, 2018

You Might Also Like…

The sound of your work eulogy

What would your work eulogy sound like? Maybe that opener sounds a bit morbid. The idea isn't about dying, it's about...

The 737-MAX has a trust problem

The 737-MAX is back in action! Now, if you had to board one tonight how you feel? Would it soothe you to know that the...

How gracious can you be?

How gracious can you be? That email with just enough snark. The person who is 10 minutes late to your virtual meeting....

A-Players consistently invest in themselves. Take the next step.