Leadership+Resilience

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Reflecting on leadership and the ultimate goal

You made it to another Friday. Perfect time for a moment of reflection before you head out the door for the weekend. Here’s the prompt: If you asked them, what would your customers say about your team? Every team has at least one customer. Maybe it’s an internal customer. Maybe it’s an external customer. Maybe it’s both. A number of us spend so much time head down in the work that we can miss the ultimate goal – how our team and our work help the customer. ¬†How does that customer feel about our team? (Whether you overdeliver or underdeliver, how you make them feel is what they remember.) How confident are they in your team’s ability? What feedback would they offer? For the brave, take it beyond a mental exercise and schedule a feedback call. Who knows what you might learn.

by Jonathan Wilson

Jonathan is the Head Coach at Sandcastle Company, a Seattle-based leadership training organization. His first book, Future Leader: Rebooting Leadership to Win the Millennial and Tech Future [link], is now available. Jonathan regularly writes and speaks about The New Leader Way, leadership resilience, and the future of work. He has years of leadership experience in both the public and private sectors, a master's degree from Seattle University, and professional coach training from the University of Miami.

Filed under: Leadership

Published on March 1, 2019

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